This course will investigate what good customer service is, how you define it and what you can do to deliver exceptional customer service. They are the most important thing to any business and looking after them is paramount.

This session looks at what any individual can do to provide exceptional customer service.

By the end of the session, attendees will have:

• Enhanced your self awareness of customer service skills
• A greater understanding of customer expectations, perceptions and needs
• Learnt techniques and structures to consistently deliver exceptional customer services
• Increased your confidence and communication skills
• Started the process of considering customer service strategies to apply with your own customers

Course Content

• World Class Customer Service
• Service Expectations
• Communication Skills
• Behaviour to demonstrate to customers
• Dealing with complaints effectively

• Bradford
• Leeds
• Bristol
• Bath
• Liverpool
• London
• Milton Keynes
• Sunderland
• Durham
• Newcastle
• Southampton
• Norwich
• Manchester
• Glasgow
• Coventry
• Middlesbrough
• Hartlepool
• Nottingham
• Cardiff
• Chelmsford
• Colchester
• Sheffield

The courses last one day and are delivered in comfortable modern locations where you will be provided with refreshments throughout the day and lunch. You will also get a workbook that includes all of the course content and a certificate to prove your attendance at the Customer Service Skills Training Course.

Our training courses are highly interactive and are delivered by experienced facilitators and trainers who truly understand the subject they are delivering. You will the course enthused to put your new skills into practice and an action plan that will remind you of what you have agreed with yourself to do.

Booking is easy. Simply find your preferred location from the list below and click to go to the course information and booking page. Scroll to the bottom and complete the booking form. You can either pay now or ask us to send an invoice for you to pay later. Or, you can call us on 0845 8381729 to request a booking form.

All of this for £199.00 + VAT Per Person

Book A Space Now

We can deliver the course off the shelf, or tweak it slightly to meet your needs more closely. We are not limited to the above locations, in fact we have delivered our courses across the UK and even in Europe, so distance is no object.

Providing you have a suitable place to run the course we can provide you with a sensible and competitive quote. We provide all of the learning materials, you just need to buy lunch!

If you don’t have a room to deliver the course, we can work with you to identify a suitable local location. Unfortunately this is a cost that you will need to pay for, we won’t charge you any more should we need to bring along anymore equipment

We also have a large enough team to be fairly flexible on dates.

If you are interested in us delivering this Customer Service Skills Training Course for your business, then you can get in touch with us via the contact us page and request a call back, or call us on 0845 8381729.

Contact Us

If you are interested in attending a Customer Service Skills Training Course but you can’t make the dates listed above, you can check our full schedule for this course here.
If no further courses are listed then you should consider joining our mailing list. We send dates to this list as soon as they are made available. Or, if you need more information then please contact us.

Advanced Communication Skills

Assertiveness Skills

Appraisal Skills

Business Writing Skills

Coaching Skills

Customer Service Skills

Interview Skills

Introduction to Leadership

Managing Absence

Managing Change

Managing Performance

Social Media Marketing

Negotiation and Influencing Skills

Presentation Skills

Time Management Skills

If your course is not listed above, don’t panic!

We have a large pool of trainers that work with us who can design and deliver training in a vast range of subjects.

Please contact us to talk more about your specific needs.

Not got time to attend a full day training course? Why not try one of our 2 hour live online sessions.
Delivered online by a live trainer, these courses look at the key learning points of the subjects.
Although online, these courses are still highly interactive.
Book now for only £44.95 + VAT Per Person.
See here for more information

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