Course Aims

Some people just don’t like saying No or telling people they can’t do something. They feel pressurised when someone senior asks them to do something. By not saying no, you are jeopardising the time you have available to carry out the tasks that you should be doing.

Assertiveness is about the art of confident communication. It’s about being able to say no but is still respected. We need to be able to say no at times – in fact sometimes it’s a necessity. Saying no in the wrong manner can have negative consequences and could have an impact on the relationship you have with people around you.

This course introduces and investigates the skills and approaches necessary to be more assertive and communicate more confidently.

By the end of the session, attendees will:

• Be able to recognise Aggressive, Passive and Assertive behaviour
• Understand where being assertive fits into your basic rights
• Be able to apply the skills necessary to be more assertive

Course Content

• Defining what Assertiveness is
• Understanding passive and aggressive behaviours
• Using a range of skills to be assertive
• Building relationships with others
• Different assertive approaches

Course Benefits

Being able to communicate more confidently and assertively means you build more effective relationships. Rather than saying no all of the time, or being aggressive with others, assertive allows you to get what you need without being pushy or stepping on others dignity.

Who should Attend

Anyone who is looking to communicate more effectively and confidently with others.

Price

Open Workshop – £199+VAT per person. 1 day workshop including lunch and a delegate workbook.

Delivered to your organisation – Contact us to talk about your requirements and for a no obligation quote.

Session Breakdown

What is Assertiveness?

• An introduction to what Assertiveness is and what it means
• Why be assertive?

Aggressive and Passive Behaviours

• Understanding what assertiveness is not
• Looking at gut reactions and controlled reactions
• Understanding the link between these behaviours

Assertive Behaviour

• How to use different skills and behaviour to be assertive
• How to communicate more confidently
• How to use a controlled response and not a gut reaction

Assertiveness and Relationships with others

• Understanding where gut reactions and unconscious reactions come from
• Understanding how our reactions can drive aggressive and passive behaviours in others

Different Ways of Being Assertive

• Bill of rights – What is this and what does it mean?
• Broken Record
• I statements
• Power Words
• Giving feedback

Course Information

This is a one day training event that Revolution Learning and Development deliver on an open basis at locations across the UK. We can also deliver this event at or in close proximity to your organisation if this is required.

If you choose to have us deliver this specifically for your organisation, we can make this more bespoke to your needs.

The cost of our open courses includes the learning materials, refreshments during the day and lunch.

To book, click here or call us on 0845 8381729.

Or, to discuss your individual needs, email us through the ‘Contact Us’ page on our website or call us on the number above.

Booking terms and conditions are available on our website.